Predictive analytics and machine learning power our client's groundbreaking technology, driving their mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.
Our client is a leader in digital identity verification and fraud prevention, recognized by various awards such as Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest-growing companies.
What the role is:
We are looking for an Associate Technical Account Manager to join and be a key member of our client's Growth team. In this role, you'll own ongoing consultative relationships and be the face of the company throughout the post-sales customer journey. From on-boarding and implementation to renewal, you'll sustain and grow your accounts by proactively monitoring your customers’ integrations for optimal usage and demonstrating the value of current and additional products and services.
What you'll do:
- Drive customer satisfaction through understanding customer needs, providing responsive service to customer issues, integrating partners into the sales process, and building relationships with key customer contacts
- Provision customer accounts and configure connectivity
- Help customers integrate their platforms with our SaaS services, then determine and deploy decisioning logic based on best practices
- Solicit feedback data from customers, and ensure that customers realize the full value of the solution by monitoring usage and results
- Interface with Product Management to ensure timely and accurate delivery
- Work closely with Account Managers and Sales Representatives to help win opportunities
- Communicate value to the customer, as well as convey feedback to PMs for better product iterations
- Train customers to use the solution effectively, and monitor to ensure that customers are deriving maximum value
What you'll bring:
- BS/BA in business administration, engineering, math, economics, statistics, computer science, or another relevant field is preferred
- 2+ years experience in Technical Account Management, Technical Support Engineering, Business Analysis, Implementation Management, or similar
- Experience with SaaS implementations, application development integrations, service and support processes
- Experience managing complex enterprise accounts and orchestrating a cross-functional account team
- Experience working with APIs and API integration with various programming languages
- Experience with SDKs, developer frameworks, mobile device, and web application development
- Comfortable conducting product overviews and product demonstrations with clear, complete messages
- A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
- Comfortable with 10-20% travel
Nice to Have:
- Industry: Prior experience with financial services, sponsor banks, and financial regulations
- Technologies: Prior production experience with JavaScript, Native iOS and Android, React, Node.js, or similar
- Domain: Prior experience with identity fraud, KYC, consumer watchlists, and DocV technologies
- Experience with Data Science and statistical data analysis
Salary Disclosure: Base Salary range: $107,800 - $120,000
Our client encourages people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise. They empower excellence by providing great perks and benefits to both their fully remote employees in North America and their hybrid teams in India.
Equal Opportunity Employment: Our client values diversity and is an equal opportunity employer. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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