Here at [Your Client's Name], we're dedicated to empowering our clients to excel in the realm of eCommerce. We specialize in providing accurate and timely data, ensuring that our partners deliver seamless online shopping experiences. From inception to completion, we offer a comprehensive end-to-end solution that not only meets but exceeds expectations, ultimately boosting sales and customer confidence.

Our success hinges on the talent and dedication of our team. As we continue to expand, we're seeking a collaborative individual who thrives on challenging the status quo to join us in our journey.

Role Overview: The Senior Program Manager, Enterprise Solutions, holds a pivotal role in driving [Your Client's Name]'s strategic growth by overseeing various client implementations, ensuring seamless integration from conception to execution. This role requires close collaboration with clients and internal teams to grasp objectives, map data flows, coordinate integrations, and manage implementation plans to ensure successful outcomes. The ideal candidate will excel in fast-paced environments, delivering top-notch service within a growth-oriented culture, and prioritizing the delivery of an industry-leading experience for our clients.

Key Responsibilities:

• Engage in discovery sessions to understand client requirements and scope for project planning, design, resource allocation, logistics, and execution.
• Translate complex system requirements into well-structured tasks and plans, ensuring clear understanding of pre-requisites and execution order.
• Successfully manage multiple integrated implementation projects, ensuring adherence to schedule, budget, and high customer satisfaction.
• Monitor project milestones and deliverables, addressing blockers and mitigating risks in collaboration with relevant teams.
• Collaborate with project managers, delivery managers, and senior management to align resources and strategies.
• Proactively manage project risks and scope changes while providing clear communication to stakeholders through regular progress reports and analysis.
• Serve as the primary point of contact for client leadership, ensuring timely updates on implementation progress and addressing escalations.
• Provide feedback to internal teams for continuous improvement and actively participate in client events and onsite visits as needed.
• Represent the Enterprise Solutions Team and uphold professionalism in all interactions with clients and internal stakeholders.

Qualifications:

• Bachelor’s Degree in Business Administration, Engineering, Computer Science, Management, MIS, or related field, or equivalent experience.
• PMP certification or equivalent required.
• Minimum 7 years of experience in delivering implementations or IT projects within multi-faceted teams.
• Strong organizational skills with experience in integrated project management.
• Proficiency in MS Project, MS Office, MS Visio, Confluence, and ticketing tools.
• Excellent communication skills, with the ability to adapt messaging for diverse audiences.
• Comfortable with client-facing presentations and engagement.
• Ability to thrive in a fast-paced, collaborative environment with a high degree of adaptability.
• Strong leadership skills and the ability to make critical decisions.
• Willingness to travel up to 15-25%.

Join us at [Your Client's Name] and be part of a dynamic team dedicated to revolutionizing the eCommerce landscape!