About the Job

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us toward excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in San Francisco, CA. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

We are proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

What You'll Do:

Our leading hybrid observability platform powered by AI helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. Our platform has a layered approach to intelligence, where AI and Machine Learning are integrated into every facet to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love our ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. We have received the highest Net Promoter Score of any IT Infrastructure Management provider and boast high employee satisfaction. We have been certified as a Great Place To Work® and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As the Software Engineer (Monitoring), you will shepherd the development and ongoing improvement of core monitoring modules (DataSources, EventSources, ConfigSources, PropertySources, SysOID Maps, AppliesTo Functions), and all future monitoring modules within the product. Make your mark by working in tandem with the Manager of Monitoring Engineering, Product, Support, Professional Services, and our customers to create and refine monitoring that gathers actionable metrics, presents these metrics in a logical and consistent way, and alerts according to best practices.

Here's a closer look at this key role:

• Create new monitoring modules based on company strategic priorities and customer needs.
• Maintain existing monitoring modules based on strategic priorities and customer feedback.
• Continually develop a deep understanding of our technologies to devise custom monitoring strategies.
• Work cooperatively with Customer Success, Professional Services, Product, and Engineering groups to deliver technically apt solutions.
• Provide exceptional service to customers during the course of development (removal of test modules, clearly communicating what work will be done in customer module, preventing test alerts, etc.).
• End-to-end management of the monitoring module request process, using our ticketing system to follow development through to completion.
• Make improvements to our lab infrastructure as needed to assist in the development and simulation process.
• Educate colleagues and customers by creating both internal and customer-facing documentation.

What You'll Need:

• 3-5+ years scripting in any modern high-level language (Java, Ruby, Python, JavaScript, Perl, C++, Groovy, PowerShell, etc.).
• Strong familiarity with systems management protocols like SNMP, WMI, etc. is desirable.
• Must be familiar with standard security methods and mechanisms of authorization and authentication (such as AD, RADIUS, SNMPv3, REST API token authentication, etc.).
• Understanding of IT operations infrastructure and how the various roles are related (networks, servers, storage devices, databases, applications, etc.).
• Passion for technical problem-solving with IT systems and networks.
• Ability to do independent research on unfamiliar technologies and digest that knowledge into monitoring strategy.

Benefits:

We believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees' physical and mental health and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit our Careers Page.

Residents of California, click here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: xx/xx/xx

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